Frequently Asked Questions (FAQs)

Effective Date: Apr 1, 2025

At Stüssy, we aim to provide answers to all your questions quickly and effectively. Below, you’ll find a list of frequently asked questions to assist you. If you don’t see your question here, feel free to contact us at support@online-stussy.com.

1. What payment methods do you accept?

We accept a variety of payment options, including:

  • Credit and Debit Cards (Visa, MasterCard, American Express, Discover)
  • PayPal
  • Google Pay and Apple Pay

2. How long does shipping take?

Our standard delivery times are:

  • International: 7-9 business days

For more details, refer to our Shipping Policy.

3. Can I track my order?

Yes, once your order is shipped, you will receive a tracking number via email. Use this number to track your shipment in real time.

4. What is your return policy?

We accept returns within 7 days of receiving your order, provided the items are unworn, unwashed, and in their original condition. For full details, see our Refund and Returns Policy.

5. Can I exchange an item?

Yes, exchanges are allowed for size or color preferences within 7 days of delivery. Please refer to our Cancellation and Exchange Policy for the process.

6. How do I cancel my order?

You can cancel your order within 24 hours of placing it by contacting us at support@online-stussy.com.

7. Do you ship internationally?

Yes, we offer worldwide shipping. Delivery times and fees may vary depending on your location. Check our Shipping Policy for more information.

8. Are your products authentic?

Yes, all products sold on Stüssy are 100% authentic and meet our quality standards.

9. What sizes do you offer?

We provide a wide range of sizes for all our products. Please check the size chart available on each product page for accurate measurements.

10. How can I contact customer support?

You can reach us via:

11. Do you offer discounts or promotions?

Yes, we frequently offer special deals and promotions. Sign up for our newsletter to stay updated on the latest offers.

12. What should I do if my package is delayed?

If your package is delayed beyond the estimated delivery time, contact us at support@online-stussy.com with your order number for assistance.

13. How secure is your payment process?

We use SSL encryption and trusted payment gateways to ensure all transactions are secure.