Cancellation and Exchange Policy
Effective Date: Apr 1, 2025
At Stussy, customer satisfaction is our top priority. This Cancellation and Exchange Policy outlines the terms and conditions for order cancellations and product exchanges.
Order Cancellation
a. Before Shipping
- You may cancel your order within 24 hours of placing it.
- To cancel, contact us at support@online-stussy.com with your order details.
b. After Shipping
- Once an order is shipped, it cannot be canceled. You can, however, initiate a return or exchange after receiving the product.
- Please refer to our Refund and Return Policy for further details.
Exchange Policy
We understand that sometimes you may need a different size or color. Our exchange process is simple:
a. Eligibility for Exchange
- Products must be unworn, unwashed, and in their original condition with tags and packaging intact.
- Exchange requests must be initiated within 7 days of delivery.
b. How to Request an Exchange?
- Contact us at support@online-stussy.com with the following details:
- Order number
- Product name
- Reason for exchange
- Desired size or color
- Once approved, you will receive instructions on how to return the item to us.
c. Exchange Shipping
- Customers are responsible for return shipping costs.
- Stussywill cover the shipping cost of the exchanged product for the first exchange.
d. Non-Exchangeable Items
- Sale or clearance items cannot be exchanged.
- Products marked as “final sale” are not eligible for exchange.
Damaged or Defective Items
If you receive a damaged or defective item:
- Contact us immediately at support@online-stussy.com with photos of the issue.
- We will provide a replacement or refund at no additional cost.
Important Notes
- Exchanges are subject to product availability. If the desired item is unavailable, we will offer a refund or store credit.
- Exchanges can only be made for items of equal or lesser value.
Contact Us
If you have questions about our Cancellation and Exchange Policy, please contact us: Email: support@online-stussy.com